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| Frequently
Asked Questions |
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Banking Questions |
Are
my deposit accounts at The Provident Bank insured by the FDIC?
Yes, deposit accounts at The Provident Bank are insured by the
FDIC. For more details regarding your FDIC Insurance coverage
please visit EDIE
(Electronic Deposit Insurance Estimator) at the FDIC website.
How do I set up Direct Deposit of my payroll check or
Social Security Check?
To set up Direct Deposit of your payroll simply contact the human
resources or payroll department and ask if your employer participates
in a direct deposit program. If so, you will need to supply them
with the Bank's routing and transit number and you account number.
Your direct deposit will usually begin within thirty days. Arranging
for direct deposit of your Social Security check is just as easy.
Simply call the Social Security Administration at 1-800-772-1213
and provide your Social Security number and account information
to establish direct deposit right over the phone.
Can I get information about my account by phone?
You can conveniently access your accounts or receive quality customer
service from wherever you happen to be. Using "Touch Tone
Banking" you can access your Provident accounts from 6:30
a.m. to midnight Monday through Friday and 24 hours a day on Saturday
and Sunday. Touch Tone Banking (TTB) is an automated telephone
service that provides such services as receiving account balances
and transactions - placing stop payments - transferring funds
between statement accounts up to 8:00 p.m. for same day availability
and making loan payments with the use of your Personal Identification
Number (PIN) and your touch-tone telephone. Some information provided
through TTB does not require use of a PIN, however, to access
your personal account information, you are required to have a
PIN for your protection. There is no sign up cost for this service.
Just dial 1-800-448-PROV to get instant banking information. If
you need assistance, our Customer Service Agents are available
Monday through Friday, 8 AM to 7 PM and on Saturday 9 AM to 2
PM.
How do I make a deposit to my account from a remote location?
You could do most of your banking by using direct deposit, ATMs
or ACH (Automated Clearing House) transactions. The Provident
Bank also offers bank-by-mail service which allows you to mail
deposits.
Can I do all of my banking with The Provident Bank?
Yes, The Provident Bank is committed to providing hassle-free
banking to all our clients. We offer various products for Deposits,
Loans, Investments and Estate Management. On-line Banking, Bill
Payment, ATMs and Touch Tone Banking are additional services that
can assist you in managing your finances. Review our Products
and Services to see what we offer, and please contact us online
or call 1-800-448-PROV to discuss how we can meet your banking
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| Internet
Banking Questions |
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What
is The Provident Bank Online Banking?
The Provident Bank Online Banking is an On-line solution which
allows you to perform various transactions on your computer from
any location, as long as you have access to the Internet and a
secure browser. You can check account balances, review transactions
on your accounts, transfer funds between authorized accounts,
stop payment on checks, and reorder checks.
How do I access Online Banking?
All you need is a personal computer and internet access. Simply
go to the Provident Bank Web-site select Web Banking and enter
your User ID and your password. When using Web Banking for the
first time, click on the button "Click here" and fill
out the enrollment form.
How frequently is my account information updated?
Online
banking is updated to real-time transactions. Your transactions
and balances will reflect as of the same business day.
Can I look at all of my transactions at any time?
Yes, with The Provident Bank's Web Banking you have access to
your account information 24 hours a day, 7 days a week!
How much past history is available to see?
You will have up to 60 days of transaction history.
How much will Online Banking cost a bank customer?
The Provident Bank provides Online Banking free on all personal
accounts.
Can I use Quicken or Microsoft Money with The Provident
Bank' Internet Banking Product?
Yes, you can, and there are no fees at all to do so.
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| BillPay
Questions |
Can
I pay bills online through The Provident Bank Bill Payment Service?
Absolutely! One of the conveniences of our system is to allow
you to pay bills online, and avoid the need to write out checks,
seal envelopes and pay for postage.
How does bill payment work?
To help you understand the process, we have provided a diagram.
How long does it take to set up a new payee in the bill
payment system?
Once you have entered a new payee into the Electronic Bill Payment
System, it takes two business days to set up the payee to receive
payments.
Even though it takes two business days to set up a new
payee, can I still enter a bill payment to the new payee during
those two business days?
Yes. You may enter a payment to your new payee immediately; however,
the payment will not actually be made until the payee is set up.
Any payments made to the payee before the payee is added to the
system will be delayed in reaching the payee by approximately
two business days.
After I make a bill payment, how long does it take for
the money to be debited from my account?
The money will be debited electronically from your account within
1-3 business days starting on the business day following the payment
date. If you make a payment on Monday, you can expect the money
to be debited from your account by Wednesday or Thursday of the
same week.
How long does it take for a payment to reach the payee?
A payment that generates an ACH payment will credit the payee's
account within 4 business days; whereas, a paper check will take
up to 10 days.
How do I actually use the Electronic Bill Payment System?
Step-by-step instructions can be accessed by pressing the help
button within Online Banking.
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Online
Account Opening |
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Who
sees my private information and how is it kept private?
The information you provide is sent directly to Equifax in order
to verify the accuracy of your information. 128bit SSL encryption
technology ensures that unauthorized parties cannot gain access
to your personal data.
Will this affect my credit rating?
The Equifax Identity Verification system will not affect your
credit rating; it simply makes a soft inquiry into your credit
file.
What is a soft inquiry?
A soft inquiry is used to verify information on your credit record
with the information provided on the application form. It does
not reveal any personal credit information to eIDverifier . When
looking at your next credit report, you will see an inquiry from
eIDverifier on the date you opened your account.
What determines a pass/fail rating on the Equifax Identity
Verification system?
Based on the number of correct answers you give, Equifax assigns
a score to your application. To be allowed to open an account
you must reach a score of 74 or above (out of a possible 90) through
Equifax.
What happens if I do not pass the Equifax Identity Verification
process?
If you do not score high enough on the Equifax rating scale you
will not be allowed to open an account online with The Provident
Bank.
What should I do if I believe that all the information
I provided was correct, yet my application was rejected?
Because we do not have access to your credit file, we can neither
verify the information you provided, or override a decision made
by Equifax. You must contact Equifax Secure Technical Support
for Customers (7 days a week, 24 hours a day) at 1.888.219.2562
to resolve any issues or problems. Once you resolve the issue
with Equifax, you may resubmit your application.
I live outside of the U.S. Can I still open an account
online with The Provident?
Because Equifax identification verification requires you to enter
a valid U.S. social security number, non-U.S. citizens will not
be able to apply.
Are there any software requirements to use the Equifax
eIDverifier system?
The only requirement is Internet Explorer version 5.5 or higher,
Mozilla 1.3 or higher and Netscape 6.0 or higher.
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| Security
Tips |
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The
Internet banking service has several effective security techniques
that we encourage you to implement when you use the Internet banking
service:
1.
Never reveal your password
to anyone or leave your password anywhere that someone else can
obtain and use it.
2.
Change your password
on a regular basis.
3.
Use the Exit button
to end each Internet banking session. Do not use the Back button
to exit the site.
4.
Change your session
timeout in User Options to a time that meets your needs.
5.
Balance your account
on a regular basis. Internet Banking makes it easy! |
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