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Frequently Asked Questions

Frequently Asked Questions



Banking Questions

Are my deposit accounts at The Provident Bank in New Jersey insured by the FDIC?
Yes, deposit accounts at The Provident Bank in NJ are insured by the FDIC. For more details regarding your FDIC Insurance coverage please visit EDIE (Electronic Deposit Insurance Estimator) at the FDIC website.

How do I set up Direct Deposit of my payroll check or Social Security Check?
To set up Direct Deposit of your payroll simply contact the human resources or payroll department and ask if your employer participates in a direct deposit program. If so, you will need to supply them with the Bank's routing and transit number and you account number. Your direct deposit will usually begin within thirty days. Arranging for direct deposit of your Social Security check is just as easy. Simply call the Social Security Administration at 1-800-772-1213 and provide your Social Security number and account information to establish direct deposit right over the phone.

Can I get information about my personal or business finance account by phone?
You can conveniently access your accounts or receive quality customer service from wherever you happen to be. Using "Touch Tone Banking" you can access your Provident accounts from 6:30 a.m. to midnight Monday through Friday and 24 hours a day on Saturday and Sunday. Touch Tone Banking (TTB) is an automated telephone service that provides such personal or business finance services as receiving account balances and transactions - placing stop payments - transferring funds between statement accounts up to 8:00 p.m. for same day availability and making loan payments with the use of your Personal Identification Number (PIN) and your touch-tone telephone. Some information provided through TTB does not require use of a PIN, however, to access your personal account information, you are required to have a PIN for your protection. There is no sign up cost for this service. Just dial 1-800-448-PROV to get instant banking information. If you need assistance, our Customer Service Agents are available Monday through Friday, 8 AM to 7 PM and on Saturday 9 AM to 2 PM.

How do I make a deposit to my account from a remote location?
You could do most of your banking by using direct deposit, ATMs or ACH (Automated Clearing House) transactions. The Provident Bank also offers bank-by-mail service which allows you to mail deposits.

Can I do all of my banking with The Provident Bank?
Yes, The Provident Bank in NJ is committed to providing hassle-free banking to all our clients. We offer various products for Deposits, Loans, Investments and Estate Management. On-line Banking, Bill Payment, ATMs and Touch Tone Banking are additional services that can assist you in managing your finances. Review our Products and Services to see what we offer, and please contact us online or call 1-800-448-PROV to discuss how we can meet your banking needs.

Internet Banking Questions

What is The Provident Bank Online Banking?
The Provident Bank Online Banking is an On-line solution which allows you to perform various transactions on your computer from any location, as long as you have access to the Internet and a secure browser. You can check account balances, review transactions on your accounts, transfer funds between authorized accounts, stop payment on checks, and reorder checks.

How do I access Online Banking?
All you need is a personal computer and internet access. Simply go to the Provident Bank Web-site select Web Banking and enter your User ID and your password. When using Web Banking for the first time, click on the button "Click here" and fill out the enrollment form.

How frequently is my account information updated?
Online banking is updated to real-time transactions. Your transactions and balances will reflect as of the same business day.

Can I look at all of my transactions at any time?
Yes, with The Provident Bank's Web Banking you have access to your account information 24 hours a day, 7 days a week!

How much past history is available to see?
You will have up to 60 days of transaction history.

How much will Online Banking cost a bank customer?
The Provident Bank provides Online Banking free on all personal accounts.

Can I use Quicken or Microsoft Money with The Provident Bank' Internet Banking Product?
Yes, you can, and there are no fees at all to do so.

BillPay Questions

Can I pay bills online through The Provident Bank Bill Payment Service?
Absolutely! One of the conveniences of our system is to allow you to pay bills online, and avoid the need to write out checks, seal envelopes and pay for postage.

How does bill payment work?
To help you understand the process, we have provided a diagram.

How long does it take to set up a new payee in the bill payment system?
Once you have entered a new payee into the Electronic Bill Payment System, it takes two business days to set up the payee to receive payments.

Even though it takes two business days to set up a new payee, can I still enter a bill payment to the new payee during those two business days?
Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.

After I make a bill payment, how long does it take for the money to be debited from my account?
The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.

How long does it take for a payment to reach the payee?
A payment that generates an ACH payment will credit the payee's account within 4 business days; whereas, a paper check will take up to 10 days.

How do I actually use the Electronic Bill Payment System?
Step-by-step instructions can be accessed by pressing the help button within Online Banking.

Online Account Opening

Who sees my private information and how is it kept private?
The information you provide is sent directly to Equifax in order to verify the accuracy of your information. 128bit SSL encryption technology ensures that unauthorized parties cannot gain access to your personal data.

Will this affect my credit rating?
The Equifax Identity Verification system will not affect your credit rating; it simply makes a soft inquiry into your credit file.

What is a soft inquiry?
A soft inquiry is used to verify information on your credit record with the information provided on the application form. It does not reveal any personal credit information to eIDverifier . When looking at your next credit report, you will see an inquiry from eIDverifier on the date you opened your account.

What determines a pass/fail rating on the Equifax Identity Verification system?
Based on the number of correct answers you give, Equifax assigns a score to your application. To be allowed to open an account you must reach a score of 74 or above (out of a possible 90) through Equifax.

What happens if I do not pass the Equifax Identity Verification process?
If you do not score high enough on the Equifax rating scale you will not be allowed to open an account online with The Provident Bank.

What should I do if I believe that all the information I provided was correct, yet my application was rejected?
Because we do not have access to your credit file, we can neither verify the information you provided, or override a decision made by Equifax. You must contact Equifax Secure Technical Support for Customers (7 days a week, 24 hours a day) at 1.888.219.2562 to resolve any issues or problems. Once you resolve the issue with Equifax, you may resubmit your application.

I live outside of the U.S. Can I still open an account online with The Provident?
Because Equifax identification verification requires you to enter a valid U.S. social security number, non-U.S. citizens will not be able to apply.

Are there any software requirements to use the Equifax eIDverifier system?
The only requirement is Internet Explorer version 5.5 or higher, Mozilla 1.3 or higher and Netscape 6.0 or higher.

Security Tips

The Internet banking service has several effective security techniques that we encourage you to implement when you use the Internet banking service:
  1. Never reveal your password to anyone or leave your password anywhere that someone else can obtain and use it.
  2. Change your password on a regular basis.
  3. Use the Exit button to end each Internet banking session. Do not use the Back button to exit the site.
  4. Change your session timeout in User Options to a time that meets your needs.
  5. Balance your account on a regular basis. Internet Banking makes it easy!