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FINANCIAL RESOURCES CENTER
  • Home Buying
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Security Center

Provident Bank Security Center

Part of our commitment to you is keeping your personal and financial information safe and secure. Explore how we are working to keep your information private and confidential and explore some tips and strategies for protecting yourself from identity theft and fraud. 


Important Alerts

September 9, 2014

Home Depot Breach

The Provident Bank has been made aware of the recent data breach at Home Depot. We are working closely with MasterCard monitoring our customer accounts for fraudulent activity and notifying customers as necessary. As always, we strongly recommend customers review their bank statements and online activity on a regular basis to protect themselves against fraudulent transactions. If you believe you are the victim of fraud, please contact our Customer Contact Center at 1-800-448-PROV (7768) Monday through Friday from 8:00am to 7:00pm and Saturday from 9:00am to 2:00pm.

MasterCard cardholder security information:
http://www.mastercard.com/us/company/en/whatwedo/security_fraud_management.html 

http://www.mastercard.us/support/fraud-and-security.html

Home Depot breach information: 
https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx

May 6, 2014

Phishing Alert - Debit and ATM Cards

We have learned that some customers have received a fraudulent phone call or text from individuals claiming to be from Provident Bank. The caller or text advises the customer that their Debit or ATM Card is either locked or has been closed, and then asks for the account number or card number. This communication is fraudulent, so PLEASE DO NOT GIVE ANY INFORMATION TO THE CALLER OR RESPOND TO THE TEXT. The Provident Bank will NEVER contact you and ask for any personal or bank information.

Please call our Customer Contact Center at 1.800.448.PROV (7768) if you have any questions or concerns.