Frequently Asked Questions

Banking Questions




Yes, deposit accounts at Provident Bank are insured by the FDIC. For more details regarding your FDIC Insurance coverage, please visit EDIE (Electronic Deposit Insurance Estimator) at the FDIC website.

To set up direct deposit of your payroll check, you must first contact your employer’s human resources or payroll department and ask if the company participates in a direct deposit program. If so, you will need to supply them with the bank's routing and transit number and your account number. Your direct deposit will usually begin within 30 days. Arranging for direct deposit of your Social Security check is just as easy. Simply call the Social Security Administration at 1-800-772-1213 and provide your Social Security number and account information to establish direct deposit right over the phone.

Yes. You can conveniently access your accounts or receive quality customer service wherever, whenever. Use Telephone Banking to access your Provident accounts from 6:30 a.m. to midnight Monday through Friday and 24 hours a day on Saturday and Sunday. Telephone Banking is an automated telephone service for both personal and business accounts that allows you to check account balances and transaction history, place stop payments, transfer funds between accounts, and make loan payments with your Personal Identification Number (PIN) and your touch-tone telephone. Some information provided does not require a PIN; however, to access your personal account information, you are required to have a PIN for your protection. There is no cost for this service. Just dial 1-800-448-PROV (7768) to get instant banking information. If you need assistance, our Customer Service Representatives are available Monday through Friday, 8 AM to 7 PM and on Saturday 9 AM to 2 PM.

If you have a smartphone or tablet, you’re able to deposit checks remotely from your mobile device with our free Mobile Banking app for Iphone®, iPad®, and Android™. You can also make use of direct deposit, ATMs, or ACH (Automated Clearing House) transactions. If you’re still into snail mail, Provident offers a bank-by-mail service which allows you to mail deposits.

Yes, you can keep your entire banking relationship under our roof. Provident is committed to providing hassle-free banking to all of our clients. Our services run the gamut, from deposits, to loans, investments, digital banking and wealth management for both consumers and businesses. Explore our website, contact us online, or call 1-800-448-PROV (7768) to discuss how we can meet your banking needs.




Internet Banking Questions




ProvidentConnect Online Banking is an online platform, which allows you to bank on your computer from any location as long as you have Internet access and a secure browser. You can check account balances, review transactions on your accounts, transfer funds between authorized accounts, stop payment on checks, reorder checks, pay bills, receive direct deposits, auto save, or apply for a loan.

All you need is a personal computer and Internet access. Navigate to our homepage and enter your User ID and password into the ProvidentConnect login box in the top right hand corner of the page.

Online banking is updated to real-time transactions. Your transactions and balances will reflect the same business day.

Yes. With ProvidentConnect, you have access to your account information 24 hours a day, 7 days a week!

You will have up to 60 days of transaction history.

ProvidentConnect is FREE on all personal accounts.




 BillPay Questions




Absolutely! One of the conveniences of our system is to allow you to pay bills online, and avoid the need to write out checks, seal envelopes, and pay for postage.

Please watch the ProvidentConnect Online Banking and Bill Payment demo to see a step-by-step tutorial.

It takes two business days to set up a new payee to receive payments once you have entered the new payee information.


Yes. You may enter a payment to your new payee immediately; however, the payment will not actually be made until the payee is set up. Any payments made to the payee before the payee is added to the system will be delayed in reaching the payee by approximately two business days.

The money will be debited electronically from your account within 1-3 business days starting on the business day following the payment date. If you make a payment on Monday, you can expect the money to be debited from your account by Wednesday or Thursday of the same week.

A payment that generates an ACH payment will credit the payee's account within 4 business days, whereas a paper check will take up to 10 days.




Online Account Opening




The information you provide is sent directly to Equifax in order to verify the accuracy of your information. 128bit SSL encryption technology ensures that unauthorized parties cannot gain access to your personal data.

The Equifax Identity Verification system will not affect your credit rating; it simply makes a soft inquiry into your credit file.

A soft inquiry is used to verify information on your credit record with the information provided on the application form. It does not reveal any personal credit information to eIDverifier. Your next credit report will reflect an inquiry from eIDverifier on the date you opened your account.

Based on the number of correct answers you give, Equifax assigns a score to your application. To be allowed to open an account you must reach a score of 74 or above (out of a possible 90) through Equifax.

If you do not score high enough on the Equifax rating scale, you will not be allowed to open an account online with Provident Bank.

Because we do not have access to your credit file, we can neither verify the information you provided or override a decision made by Equifax. You must contact Equifax Secure Technical Support for Customers (7 days a week, 24 hours a day) at 1.888.219.2562 to resolve any issues or problems. Once you resolve the issue with Equifax, you may resubmit your application.

Yes, with a valid U.S. social security number you can open an account online. Non-U.S. citizens will not be able to apply.

The only requirement is Internet Explorer version 5.5 or higher, Mozilla 1.3 or higher, and Netscape 6.0 or higher.




Security Tips 




The Internet banking service has several effective security techniques that we encourage you to implement when you bank online:




  • Never reveal your password to anyone or leave your password anywhere someone else can obtain and use it.
  • Change your password on a regular basis.
  • Use the exit button to end each Internet banking session. Do not use the back button to exit the site.
  • Change your session timeout in User Options to a time that meets your needs.
  • Balance your account on a regular basis. Online Banking makes it easy!